Keaton Mineau — Portfolio

At Snack Media, I work across product, operations, and customer outcomes. My role blends implementation and strategy: building web experiences, automating business workflows with AI, and improving customer success systems. This work has deepened my execution in CRM tooling, process design, and practical growth operations while collaborating with internal stakeholders.

The challenge

Teams managing growth and customer success need reliable systems that reduce repetitive work while preserving service quality.

Approach

Ship web improvements tied to business messaging and user journey goals
Design and implement AI automations for recurring internal tasks
Support customer success processes with CRM-backed execution improvements
Partner across teams to align delivery with operational constraints

Focus

Delivered website updates aligned with positioning and user journey goals

Reduced repetitive team tasks through practical AI automations

Supported customer success workflows with operational execution

Achievements

Built website experiences aligned to business goals
Implemented AI-powered workflow automations
Contributed to customer success and strategic execution
Expanded hands-on CRM platform proficiency

Impact

Reduced manual workload in repeatable internal workflows

Improved consistency across customer-facing process execution

Expanded cross-functional operational leverage through automation

Stack

Web DevelopmentCRMAI AutomationCustomer Success Ops

Continue refining operational playbooks and scale automation coverage across recurring workflows.